Customer's View

Nothing is more important to us than our customers. This is why we love hearing about their experiences. Here is a selection of customers’ interviews written for our quarterly newsletter Belong Life.

  • We spoke to Belong Atherton resident, Ernie Gould, who benefits from Belong’s free Admiral Nurse service.

    At the age of 60, Ernie, now aged 72, had a stroke that forced him to retire early. When, shortly afterwards, he started to experience epileptic seizures, he and his wife Margaret decided to sell their previous home and move to a two bedroom apartment at Belong Atherton.

    “Knowing that if I have a seizure, medically trained professionals will be able to help me, gives us real peace of mind,” says Ernie. Adding: “This... more...

  • We spoke to May Choraffa (99), who joined Belong Wigan’s Willow Household last year, after a hip injury left her unable to walk.

    With the support of Belong’s fitness instructor and staff, May is now back on her feet and progressing from wheelchair to walking frame. Her incredible story has attracted national interest, featuring as a case study under the NHS Leading Change Adding Value strategy.

    Born in Liverpool in 1919, May Choraffa was the only child of Walter and Emily Needs. “I had a very good home life,” she recalled. “My wonderful... more...

  • David and May Davies, aged 93 and 92, who live together in Belong Wigan’s Laurel household

    David and May Davies were born in 1925 and 1926 in Doncaster and Ashton respectively, meeting at Ashton Grammar School when they were only 11 years old. In 1948, just over a decade later, they were married in St Thomas’ Church, Ashton, making this year their 70th wedding anniversary, which they celebrated with a tea party in the village.

    In days gone by, David and May enjoyed travelling around the world, which came about from David’s regular international business trips with his job... more...

  • Ellen MacDonald Lace - Belong Wigan Cedar household.

    Ellen and her family first experienced Belong when they arranged a tour of Belong Wigan, after finding that the previous care home that she had lived in was not providing Ellen with the independence that she desired. Impressed by what they saw, Ellen moved into Cedar household in the spring of 2017 and is enjoying living with increased freedom, with the support of caring staff members.

    As a former nurse, Ellen has high expectations and insights into the caring profession. About her career, Ellen said: “My profession gave me two... more...

  • Doreen Barnett - Jubilee household at Belong Crewe

    Doreen grew up in Runcorn, Cheshire, and some of her earliest memories are of the old Runcorn bridge and playing in Queen’s Park. As a volunteer for St. John’s Ambulance, she once saved a boy’s life who was drowning, for which she was given a medal. When she met her husband, she moved to Crewe, where she has lived ever since, and worked in the planning department of what used to be Crewe and Nantwich Council.

    Doreen moved into Belong Crewe in November 2012 after she was diagnosed with dementia. She chose Belong because of the specialist dementia care it... more...

  • David and Helen in their sports car

    David Derham - Belong at Home Atherton

    David Derham (67), whose wife, Helen (66), lives with multiple sclerosis: the award-winning Belong at Home Atherton team have the privilege of supporting this inspiring couple. Last year, they made the couple’s dream come true when the made it possible for the pair to go for a spin in David’s sports car for the first time in years.

    Since Helen was diagnosed with multiple sclerosis (MS) in 1990, she has had increasingly greater care requirements and now requires four home visits... more...

  • Ric Martindale - Mother, Edith Ibbotson, lives in Belong Atherton’s Tyldesley household.

    Edith moved into Belong Atherton in November 2016, after finding that her previous care home was not sufficiently supporting her increasing health needs or providing a comfortable place to live. Since joining Belong, she has made many of friends and has taken up new hobbies; Edith is a regular at the knitting group, enjoys band performances in the village and actively participates in music sessions. The highlight of her experience with Belong so far, came when staff members organised for Edith to perform with a local school’s brass band in their charity benefit concert.

    Ric explains: “Mum has always really enjoyed singing and reciting familiar lyrics, and tunes certainly put her mind at ease and make her feel... more...

  • Cliff Hastings - Belong Warrington apartment tenant and husband of Belong Warrington resident, Pam Hastings

    Cliff and his family first experienced Belong when they arranged a tour of Belong Warrington in 2015, after finding that many other nursing homes were not suited to providing the specialist Alzheimer’s care that Pam required. Pam was diagnosed with Alzheimer’s disease in 2003 and as the years progressed, her condition saw her needing 24 hour care and support to help relieve her restlessness and poor sleeping pattern.

    The family were very impressed by the high standards of care at Belong Warrington and arranged for Pam to move into Greenall household in February... more...

  • Maurice Hackling - Experience Day customer, before joining our community as a resident of Britannia Household at Belong Crewe

    We spoke to Maurice Hackling (84), whose journey with us began when he became an Experience Day customer, before joining our community as a resident of Britannia Household at Belong Crewe, where he enjoys an active role in village life.

    Maurice was born in Norfolk in 1934 and he moved to Crewe, aged six, when his father, Walter, got a job at the Rolls-Royce factory in the centre of... more...