Newcastle-under-Lyme testimonials

We are continuously looking for ways to improve our services and we value our customers feedback; here are a selection of testimonials received:

  • We had to make one of the most difficult decisions we as a family have ever had to make following a burst at mums bungalow. My sister contacted belong and spoke to the receptionist, she was so helpful caring and empathetic, a visit was arranged. This place was far beyond our wildest expectations, there is everything you could ever wish for, it’s not like a care home at all it’s like home from home with many extras. The change in our mum has been significant, she participates in all the activities, too many to mention. The staff are always so helpful. The food provided is well prepared and mum loves it and is eating so much better, she had her hair done in the hair salon and it’s the best cut she’s had in a long long time. To sum this place up in a few words exceptional, outstanding, superior care, trusted care, well done to all involved. We can’t thank you enough thank you so much a very grateful relative.

    Submitted via carehome.co.uk by Carol B on 14 August 2019

  • I am delighted with the care my mum-in-law is getting at Belong Newcastle-under-Lyme. The staff are amazing and the information they provide is excellent. We can look online at mum's day, activities and photos, mood, care summary, care stats.

    They take amazing care of her and she's encouraged to take part. It's not one of those places where they sit around sleeping all the time. It's very family friendly. We can go eat with her, make our own cuppa and sit and chat with residents. She is settling in very well.

    Review submitted to Carehome.co.uk by J B (Daughter-in-law of Resident)

  • Belong Newcastle-under-Lyme is the third residential home Mum has lived in and the best. She is treated with the utmost dignity and respect at all times by everyone she encounters. I quote Mum directly " I love it here, I feel like I am living again". She is never ignored. Her needs are always attended to promptly. The food is excellent and the facilities are amazing, meeting as many people's needs as I can imagine. If I ever need to be in a care home I want to be in a Belong care home.

    Review submitted to Carehome.co.uk by Michael O (Son of Resident)

  • My father was only a resident for a very short period before sadly and suddenly passed away. However, Belong Newcastle-under-Lyme is a fabulous facility with 5* management and staff. The best of the best!

    Review submitted to Carehome.co.uk by David H (Son of Resident)

  • My father was only a resident for a very short period before sadly and suddenly passed away. However, Belong Newcastle-under-Lyme is a fabulous facility with 5* management and staff. The best of the best!

    Review submitted to Carehome.co.uk by David H (Son of Resident)