An inspection by the Care Quality Commission (CQC) has assessed the Atherton and Wigan branches of domiciliary care service, Belong at Home, as ‘outstanding’ or ‘good’ across all areas.
The CQC inspection awarded both services an overall rating of ‘good’, describing them as caring, well led, responsible and effective, in addition to being safe and consistently compliant with best practice guidelines. Inspectors reported that Belong at Home staff were skilled and motivated to provide effective, personalised care plans, citing feedback from customers who praised them for their diligence and compassion.
Belong at Home’s flexible, person-centred approach to care and commitment to helping customers retain their independence was particularly praised in the report. It also noted that customers and relatives “consistently” and “without exception” emphasised how much they valued the relationships developed with staff, with many considering them friends.
The award-winning home care service is operated by not-for-profit care provider Belong, and differentiates itself from other home care providers by tailoring its care packages to individual needs, supporting customers with a consistent team of highly qualified staff to promote positive relationship-based care.
Jo Ball, Belong at Home Operations Manager, said: “This was a really pleasing inspection for both Belong at Home services. The praise given in the report serves as an affirmation of Belong’s approach to home care, and a tribute to the dedication of our staff, who ensure we consistently provide the highest standards of care.”
Belong at Home is a Gold accredited Investor in People and Real Living Wage employer, with its remuneration packages including paid induction, travel time, mileage and DBS checks. It invests in high levels of training to develop the skills and careers of employees. Staff are also highly trained to provide specialist support for people with dementia.