Contact us

Get in touch if you would like more information, to request a brochure, to arrange a personal tour or check availability of spaces in our Belong villages.

Alternative versions of our brochure are also available on request.

Contact us at enquiries@belong.org.uk

To enquire about our current job opportunities in our Belong villages email the Human Resources Team at HRteam@belong.org.uk

Write to us:

Belong Limited
Registered Office: Pepper House, Market Street,
Nantwich, Cheshire CW5 5DQ
T: 01270 610666 (Reception)

Village contact details

 

Belong Atherton
55 Mealhouse Lane, Atherton,
Greater Manchester M46 0EU
T: 01942 898410 (Village Reception)
Belong Birkdale
Oxford Road, Birkdale,
Southport PR8 2JT
T: 01704 614101 (Marketing Office)
Belong Chester
City Road, Chester
Cheshire CH1 3AE
T: 01244 470570 (Marketing Office)
Belong Crewe
Brookhouse Drive, Crewe,
Cheshire CW2 6NA
T: 01270 561200 (Village Reception)
Belong Macclesfield
Belong Macclesfield, Kennedy Avenue,
Macclesfield, Cheshire SK10 3DE
T: 01625 508700 (Village Reception)
Belong Morris Feinmann
178 Palatine Road, Didsbury,
Manchester M20 2UW
T: 0161 804 4200 (Village Reception)
Belong Newcastle-under-Lyme
Lower Street, Newcastle-under-Lyme,
Staffordshire ST5 2RS
(Access by car is via Stanier Street (ST5 2SY))
T: 01782 986300 (Village Reception)
Belong Warrington
Loushers Lane, Warrington, Cheshire WA4 6RX
T: 01925 593800 (Village Reception)
Belong Wigan
Millers Lane, Platt Bridge,
Wigan WN2 5DD
T: 01942 855600 (Village Reception)

Feedback

We love to hear from our customers and use all feedback as an opportunity to learn how we can improve our services, as well as understanding the things people appreciate most about Belong.

We have feedback cards in all our villages, available from reception and bistros, you can speak to any member of the team or drop us a note at any time. 

Our village contact details are above or you can email customerfeedback@belong.org.uk

We also conduct an annual survey to gather more formal feedback from customers, relatives and professionals who work with Belong and will write to you with details each year. 

How to Make a Complaint

Please let us know if you are unhappy about any aspect of our service so that we can do our best to put it right. All comments and complaints are welcomed - it is one of the ways in which we can improve.

You can complain in a number of ways:

  • In the first instance please speak with a member of staff who will try their best to resolve it for you. You will be informed if your complaint cannot be dealt with immediately.
  • Alternatively speak with a Village Manager who is best placed to address your concerns and to put things right for you.

If you still feel unhappy write to

‘Customer Feedback’,
Belong Limited,
Pepper House,
Market Street,
Nantwich,
Cheshire,
CW5 5DQ

or send an e-mail to customerfeedback@belong.org.uk

Your written complaint will be acknowledged and if necessary an investigation will be carried out by the relevant Manager.

You will receive a written response to your complaint within 28 working days

If you are not happy with the outcome of the complaint regarding the registered service care, you can write to the CQC:

CQC Northwest
City Gate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Alternatively, obtain a copy of your Local Authority (LA) formal complaints procedure. Each LA has the address on their website. If you are unhappy with the outcome of the LA complaints procedure you can go to the Local Government Ombudsman.