More than a fabulous building
There's more to quality care than a properly thought out building, no matter how fabulous. Excellent management, carers and employees are an intrinsic part of the mix. Belong operates with higher than average staffing ratios and employs people who genuinely care. We are constantly looking for ways to improve service and satisfaction levels for customers and employees.
Belong actively encourages 'lifelong learning' for all employees so that they can constantly renew and extend their skills and knowledge in ways that help them to develop, progress and grow. Our aim is to ensure that people have a job that is satisfying and rewarding, which in turn gives customers an even better, more capable service, as well as total peace of mind. This ethos permeates through everything Belong does: better buildings, better training, better people, better care.
Belong is a values-driven organisation, and all our teams are trained in person-centred approaches to care and encouraged to become Belong 'champions', giving 110% to their work. In turn, employees are given extensive support and training, with on-site practice development facilitators providing regular observation and feedback to delivery and identify on-the-job and formal training opportunities.
We don't forget the small things that mean a lot to a person. Favourite clothes, preferred foods, habits and rituals. Every aspect of support, care and village life is tailored for the individual, from determining wants and needs to ensuring the appropriate level of assistance is clearly defined.